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Delivery & Shipping Information

All orders are picked and packed from our state of the art facility in Somerset. We have a team of pickers and packers who ensure that all orders are picked correctly and packaged to ensure all fresh and ambient products are securely packaged to avoid breakages and ensure that all orders arrive fresh.

Our Artisan Food Hall products which includes meat, fish, delicatessen products, fruit and vegetables will all be delivered together, except fish which is delivered in a separate box to avoid any cross contamination or smell onto other products. You will only pay for 1 delivery if your order is under £75.00 and free when your order is over £75.00

We deliver food, wine and kitchen products separately, so separate delivery charges will apply (see below)

What is the Minimum Order Value I Can Place in The Artisan Fresh Food Hall?

Minimum Order Values

 

As we specialise in high quality and rare produce we do need to put in place a minimum order value to make the operation cost effective. We have kept this to a very low level as we know people often want a few specialist ingredients for a recipe.

Our fish is of the highest quality, its supplied to many of the countries top restaurants and hotels. We ship fish separately to avoid any contamination and we have a separate minimum order just for fish.

The Artisan Fresh Food Hall- Min Order £30.00 Fresh Meat

Fresh Fish & Seafood- Min Order £30.00 Fresh Fish & Seafood

Where Do We Deliver & How Long Does It Take?

Delivery Times

 

We deliver nationwide the list of geographical locations and delivery times is listed below. Allow 3-4 days from order for delivery. Delivery times below are once the order has been dispatched.

 

UK Mainland- Next Day Delivery

Scottish Highlands- One-Two Day Delivery

Scottish Islands- Two Day Delivery

Isle of Man & Scilly Isles- One-Two Day Delivery

Northern Ireland- One-Two Day Delivery

Channel Islands- Two Day Delivery

What Shipping Services Do We Offer To The UK Mainland

UK Mainland

 

Order Value £30.00-49.99

Next Day 8am-7pm Shipping £10.95
Next Day Pre 12.00pm Shipping £13.25
Next Day Pre 10.00am Shipping £18.25

 

Order Value £50.00-74.99

Next Day 8am-7pm Shipping £7.95
Next Day Pre 12.00pm Shipping £10.25
Next Day Pre 10.00am Shipping £15.25

 

Order Value £75.00 Plus

Next Day 8am-7pm Shipping Free
Next Day Pre 12.00pm Shipping £2.50
Next Day Pre 10.00am Shipping £7.50

What Shipping Services Do We Offer To The Highlands & All Islands?

Scottish Highlands & Islands

 

Order Value £30.00-49.99

Two Day Service Shipping £16.50

Order Value £50.00-74.99

Two Day Service Shipping £13.50

Order Value £75.00 Plus

Two Day Service Shipping £5.50

 

Northern Ireland

 

Order Value £30.00-49.99

Two Day Service Shipping £14.00

Order Value £50.00-74.99

Two Day Service Shipping £11.00

Order Value £75.00 Plus

Two Day Service Shipping £5.00

 

Isle of Man & Scilly Isles

 

Order Value £30.00-49.99

Two Day Service Shipping £18.85

Order Value £50.00-74.99

Two Day Service Shipping £15.85

Order Value £75.00 Plus

Two Day Service Shipping £8.00

 

Channel Islands

 

Order Value £30.00-49.99

Two Day Service Shipping £16.50

Order Value £50.00-74.99

Two Day Service Shipping £13.50

Order Value £75.00 Plus

Two Day Service Shipping £5.50

Will I Be Notified When My Delivery Will Arrive?

Delivery Notifications

 

You will be sent an email from the customer service department giving you the day your order will be delivered. Once we have prepared the order for shipping you will receive an email giving you the tracking number. You will then receive a text and email from the courier advising that they have your parcel and finally you will be texted on the day of delivery giving your the 1 hour delivery slot.

How Does Delivery of Artisan Gift Hampers Work?

Gift Hamper Delivery

Gift hampers are delivered in the same way as Artisan Food Hall orders.

 

Ship Costs & Delivery Times

 

UK Mainland
3-4 Day Service Free Shipping

 

Scottish Highlands & Islands

4-5 Day Service £16.50

 

Isle of Man & Scilly Isles

4-5 Day Service £15.85

 

Northern Ireland

4-5 Day Service £12.50

 

Channel Islands

4-5 Day Service £15.85

How Does Delivery of Wine From The Wine Cellar Work?

The Wine Cellar

 

We don’s ship wine with Artisan Food Hall orders, we have a very large collection of wines both fine wines and everyday drinking wines, which we ship from a separate warehouse. We are the cheapest wine cellar in the UK, to enable us to maintain a very competitive rate we have introduced the following:

 

Minimum Order Value

£275.00 to all geographical locations- Cases can be mixed with up to 12 bottles

 

Ship Costs & Delivery Times

 

UK Mainland
2-3 Day Service Free Shipping

 

Scottish Highlands & Islands

4-5 Day Service £16.50

 

Isle of Man & Scilly Isles

4-5 Day Service £15.85

 

Northern Ireland

4-5 Day Service £12.50

 

Channel Islands

4-5 Day Service £15.85

How Does Delivery of Kitchen Utensils From The Gourmet Kitchen Shop Work?

The Gourmet Kitchen Shop

 

We don’s ship Gourmet Kitchen products with Artisan Food Hall orders, we have a very large collection of kitchen utensils , which we ship from a separate warehouse.

We are the cheapest Kitchen Shop in the UK, to enable us to maintain a very competitive rate we have introduced the following:

 

Minimum Order Value

No Minimum Order Value

 

UK Mainland

Free Shipping On All Orders

 

Scottish Highlands & Islands

Two Day Service Shipping £5.50

 

Northern Ireland

Two Day Service Shipping £5.00

 

Isle of Man & Scilly Isles

Two Day Service Shipping £8.00

 

Channel Islands

Two Day Service Shipping £5.50