Delivery & Shipping Information
All orders are carefully picked and packed at our state-of-the-art facility in Somerset. Our dedicated team ensures every item is selected accurately and packaged with care, using secure methods to protect both fresh and ambient products. This helps prevent breakages and guarantees your order arrives in perfect, fresh condition.
Products from our Artisan Food Hall — including meat, fish, deli items, fruit, and vegetables — will be delivered together in one consignment. The only exception is fresh fish, which is packed separately to avoid any cross-contamination or odours affecting other items. For food orders under £100, a single delivery charge applies; orders over £100 qualify for free delivery.
Please note: food, wine, and kitchenware are delivered separately, and individual delivery charges apply for each category (see details below).
Minimum Order Values
As we specialise in high quality and rare produce we do need to put in place a minimum order value to make the operation cost effective. We have kept this to a very low level as we know people often want a few specialist ingredients for a recipe.
Our fish is of the highest quality, its supplied to many of the countries top restaurants and hotels. We ship fish separately to avoid any contamination and we have a separate minimum order just for fish.
The Artisan Fresh Food Hall- Min Order £30.00 Fresh Meat
Fresh Fish & Seafood- Min Order £30.00 Fresh Fish & Seafood
Minimum Order Values
For our wholesale customers, we offer maximum flexibility with no minimum product quantity — you can purchase single units of any item, except for Italian fruit and vegetables, which must be ordered in full case quantities. Each case typically weighs between 4–6kg, with exact weights listed on the product pages.
The minimum order value for wholesale is £30.00.
To ensure your perishable items arrive in perfect condition, we use specialised packaging designed to maintain freshness and prevent damage in transit. Packaging costs for chilled and fresh products are calculated at checkout based on your order value. This approach allows us to keep product pricing highly competitive while providing a transparent and fair packaging solution for everyone.
Getting started is easy. Simply register here to access our full product menu. Once registered, a dedicated Client Relationship Manager will contact you to understand your requirements. For larger volumes, we can offer a tailored pricing structure, customised for your business and assigned directly to your account.
We’re here to support you with flexibility, personal service, and exceptional products.
Delivery Times
We deliver nationwide the list of geographical locations and delivery times is listed below. Allow 3-4 days from order for delivery. Delivery times below are once the order has been dispatched.
UK Mainland- Next Day Delivery
Scottish Highlands- One-Two Day Delivery
Scottish Islands- Two Day Delivery
Isle of Man & Scilly Isles- One-Two Day Delivery
Northern Ireland- One-Two Day Delivery
Channel Islands- Two Day Delivery
UK Mainland
Order Value £30.00-49.99
Next Day 8am-7pm Shipping £10.95
Next Day Pre 12.00pm Shipping £13.25
Next Day Pre 10.00am Shipping £18.25
Order Value £50.00-99.99
Next Day 8am-7pm Shipping £7.95
Next Day Pre 12.00pm Shipping £10.25
Next Day Pre 10.00am Shipping £15.25
Order Value £100.00 Plus
Next Day 8am-7pm Shipping Free
Next Day Pre 12.00pm Shipping £2.50
Next Day Pre 10.00am Shipping £7.50
Scottish Highlands & Islands
Order Value £30.00-49.99
Two Day Service Shipping £16.50
Order Value £50.00-99.99
Two Day Service Shipping £13.50
Order Value £100.00 Plus
Two Day Service Shipping £5.50
Northern Ireland
Order Value £30.00-49.99
Two Day Service Shipping £14.00
Order Value £50.00-74.99
Two Day Service Shipping £11.00
Order Value £75.00 Plus
Two Day Service Shipping £5.00
Isle of Man & Scilly Isles
Order Value £30.00-49.99
Two Day Service Shipping £18.85
Order Value £50.00-74.99
Two Day Service Shipping £15.85
Order Value £75.00 Plus
Two Day Service Shipping £8.00
Channel Islands
Order Value £30.00-49.99
Two Day Service Shipping £16.50
Order Value £50.00-74.99
Two Day Service Shipping £13.50
Order Value £75.00 Plus
Two Day Service Shipping £5.50
Delivery Notifications
You will be sent an email from the customer service department giving you the day your order will be delivered. Once we have prepared the order for shipping you will receive an email giving you the tracking number. You will then receive a text and email from the courier advising that they have your parcel and finally you will be texted on the day of delivery giving your the 1 hour delivery slot.
Gift Hamper Delivery
Gift hampers are delivered in the same way as Artisan Food Hall orders.
Ship Costs & Delivery Times
UK Mainland
3-4 Day Service Free Shipping
Scottish Highlands & Islands
4-5 Day Service £16.50
Isle of Man & Scilly Isles
4-5 Day Service £15.85
Northern Ireland
4-5 Day Service £12.50
Channel Islands
4-5 Day Service £15.85
The Wine Cellar
We don’s ship wine with Artisan Food Hall orders, we have a very large collection of wines both fine wines and everyday drinking wines, which we ship from a separate warehouse. We are the cheapest wine cellar in the UK, to enable us to maintain a very competitive rate we have introduced the following:
Minimum Order Value
£275.00 to all geographical locations- Cases can be mixed with up to 12 bottles
Ship Costs & Delivery Times
UK Mainland
2-3 Day Service Free Shipping
Scottish Highlands & Islands
4-5 Day Service £16.50
Isle of Man & Scilly Isles
4-5 Day Service £15.85
Northern Ireland
4-5 Day Service £12.50
Channel Islands
4-5 Day Service £15.85
The Gourmet Kitchen Shop
We don’s ship Gourmet Kitchen products with Artisan Food Hall orders, we have a very large collection of kitchen utensils , which we ship from a separate warehouse.
We are the cheapest Kitchen Shop in the UK, to enable us to maintain a very competitive rate we have introduced the following:
Minimum Order Value
No Minimum Order Value
UK Mainland
Free Shipping On All Orders
Scottish Highlands & Islands
Two Day Service Shipping £5.50
Northern Ireland
Two Day Service Shipping £5.00
Isle of Man & Scilly Isles
Two Day Service Shipping £8.00
Channel Islands
Two Day Service Shipping £5.50
