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How it works

Five kitchens.
One delivery day.

Your order may arrive in more than one box. That is deliberate, and this page explains why — what it costs you, when it turns up, and what to expect at the door.
5
kitchens, one basket
1
delivery day, chosen by you
Capped
one delivery charge, however many kitchens
Artisan Food Company parcels ready for delivery
Everything on one day
However many kitchens your order comes from
You choose the date
Pick your delivery day at checkout
Delivery is capped
One capped charge for the whole order
No minimum order
Buy one jar or fifty. We never turn an order away
Why we split them

It costs us more to send three boxes than one. We would rather carry that.

Everything used to leave in a single parcel, because that was simpler for us. It was worse for the food. Here are the four reasons we changed it.
Raw meat, raw fish and ready-to-eat food cannot share a box
It is the first rule of any kitchen and it does not stop being true because the food is in a van. A fillet of beef has no business travelling against a wedge of cheese, and a whole fish has no business travelling against either. Separating them is a food safety decision before it is anything else.
Every kitchen packs for its own temperature
Meat goes out in a thermal pouch with ice packs. Fish goes out colder still. Caviar wants one temperature and wants to be left alone. The pantry is happy at room temperature and the produce is not. Put them in one box and the cold chain is only as good as the weakest thing in it — so we stopped doing that.
Nothing is cut or picked until the day it ships
Your steak is cut to the weight you ordered on the day it travels, not portioned weeks ago and held on a tray. Fish is filleted to order. Produce comes in from the market that morning and leaves the same day. That only works if each kitchen is picking its own orders rather than waiting on the others.
Packed by the people who actually handle it
A butcher packs the meat. A fishmonger packs the fish. The people who cut it are the people who box it, which is how it arrives looking like it did when it left.
What happens when you order

One basket, one charge, one day

1
One basket
Add whatever you like from as many kitchens as you like. Nothing changes about how you shop.
2
One delivery charge
Delivery is worked out per kitchen and then capped, so the whole order carries one charge however many kitchens it comes from. Over £150 from any one kitchen, that kitchen is free.
3
One date, which you choose
You pick the delivery day at checkout. Every parcel is timed to that day, set by the kitchen that needs the longest — so it is one afternoon at home, not three.
4
Several parcels, one morning
Your order arrives as more than one box. That is the whole point of it, and they are timed to land together.
5
More than one courier
Different kitchens use different carriers — you may hear from APC, DHL or DPD. They will quote their own reference rather than your order number, so do not be thrown by it.
6
Tracking, and a human
We send tracking automatically for the Food Hall parcel. For the others, reply to your confirmation email and we will send you every tracking number we have.
Two that work differently
Hampers always travel alone
A hamper has always gone out as its own parcel, because it is a gift. There is no delivery charge on any of them, at any price, and you can add a gift note and choose the date.
Hampers →
Wine comes from the bonded warehouse
Not from a kitchen. It is delivered on our own vans, has a minimum order of £275, and delivery is always free. It is not part of the capped delivery on the food.
The Wine Cellar →
That is the whole of it
More than one box, one delivery charge, one day, and the day is yours to pick.
Start shopping