Delivery Information

All orders are placed on the Artisan Food Company platform, we then arrange the delivery direct to you, whether it’s coming from our hub in New Covent Garden, Billingsgate Fish Market or an Artisan food producer in Italy we arrange it all. See delivery & shipping information. Deliveries from all Artisan food producers are made separately.

Does the site know how to calculate shipping costs, without me registering?

Yes, the delivery costs are worked out by the country you are in, and the internet knows which country you located in by your IP address.

When will I see the shipping cost?

When you go to the checkout you will see a complete breakdown of the shipping costs by each Artisan seller.

Is shipping free?

The minimum order value and the shipping cost for each Artisan seller is displayed on every page. Most offer free shipping or offer free shipping with a certain order value.

When will I get my delivery?

The number of shipping days is shown on every page, delivery times on Fruit, meat, fish, bread & Wine is 2 days. Most other products are between same day and 5 days.

Can I choose my Delivery time?

If you are located in the UK and the products are coming from the UK you can select from before 9am, before 10am, before 12 noon, next day and Saturday delivery.

What if I am not home for delivery?

There is an option to provide specific delivery instructions, for example a safe place to leave the goods (possibly a neighbour) should nobody be there to accept delivery. If such information is provided the Courier will be informed accordingly.

Do we ship to other countries?

Yes, we do, but some products might not be financially feasible to ship like fresh fish. All Local taxes and duties are to be paid for by the receiver of the delivery.

Who will delivery my orders?

We have many partners depending on location. We commonly use DPD for all fresh products (Bread, Fish, Fruit, Meat & Wine) and Parcel Force for ambient. For same day central London deliveries our own drivers.