Delivery Information

All orders are either delivered from our chilled packing station or direct from our bases in the wholesale markets. Recipe Boxes have all the ingredients inside the box. Chef’s Gourmet Hampers have all the produce in one box. When ordering individual fresh food products, they will be delivered direct. You will receive separate deliveries for Meat, Fish and Fruit/Vegetables. All Artisan World Kitchen orders are separately.

Does the site know how to calculate shipping costs, without me registering?

Yes, the delivery costs are worked out by the country you are in, and the internet knows which country you located in by your IP address.

When will I see the shipping cost?

When you go to the checkout you will see a complete breakdown of the shipping costs by department.

Is shipping free?

The minimum order value and the shipping cost for each Artisan Dept. is displayed on every page. Most are free shipping or offer free shipping with a certain order value.

When will I get my delivery?

The number of shipping days is shown on every page. Recipe Boxes & Chef’s Gourmet Hampers are delivered once a week on a Saturday. Delivery times of other products is shown on each page its approx. 2-3 days.

Can I choose my Delivery time?

If you are located in the UK you can select Saturday Delivery at an extra cost, except for Recipe Boxes & Chefs Gourmet Hampers which are always delivered on a Saturday.

What if I am not home for delivery?

There is an option to provide specific delivery instructions, for example a safe place to leave the goods (possibly a neighbour) should nobody be there to accept delivery. If such information is provided the Courier will be informed accordingly.

Do we ship to other countries?

Yes, we do, but some products might not be financially feasible to ship like fresh fish. All Local taxes and duties are to be paid for by the receiver of the delivery.

Who will delivery my orders?

We have many partners depending on location. We commonly use DPD for all fresh products (Bread, Fish, Fruit, Meat & Wine) and Parcel Force for ambient. For same day central London deliveries our own drivers.