Delivery Information

All orders are delivered fresh from our artisan kitchen in Somerset in the South West of England.
Our Gift Hampers are delivered free of charge within 2-5 days of your order. If you would like a personal note attached to your hamper, please note your message details under ‘special instructions’
All our wine is delivered direct to you in our own vehicles within 2-4 days of your order. There is free delivery on orders over £200. Orders under £30 will incur a £6.95 delivery charge.
Our World Kitchen products are delivered within 2-4 days separately by country, with each country having a minimum order of £30 and free delivery when purchasing over £60 of products. Orders under £60 will incur a £6.95 delivery charge.
Our Artisan Food Hall products which includes meat, fish, delicatessen products, fruit and vegetables will all be delivered together. Order by 12 noon on a Wednesday for a Friday delivery, and by midnight on Sunday for a Wednesday delivery. There is a delivery charge of £6.95, free delivery on orders over £150 with a minimum order of £30.

Does the site know how to calculate shipping costs?

Yes. The delivery costs are calculated based the country you are ordering from which can be determined by your IP address.

When will I see the shipping cost?

When you go to the checkout you will see a complete breakdown of the shipping costs by department.

Is shipping free?

The minimum order value and the shipping cost for each Artisan department is displayed on every page. Most are free shipping and all offer free shipping with a certain order value.

When will I get my delivery?

Our Artisan Food Hall products which includes meat; fish; delicatessen products, fruit and vegetables will all be delivered together. Order by 12 noon on a Wednesday for a Friday delivery, and by midnight on Sunday for a Wednesday delivery.

Wine and World Kitchen products are delivered within 2-4 days of your order, Gift Hampers 2-5.

Can I choose my Delivery time?

If you are located in the UK you can select Saturday delivery at an extra cost. The courier company will give notification of a one hour delivery slot on your chosen day.

What if I am not home for delivery?

There is an option to provide specific delivery instructions, for example a safe place to leave the goods (possibly a neighbour) should nobody be there to accept delivery. If such information is provided the courier will be informed accordingly.

Do we ship to other countries?

Alcohol free Gift Hampers can be shipped worldwide. World Kitchen products that do not have to be refrigerated may also be shipped overseas.
Shipping costs will be shown when you go to checkout. All local taxes and duties are to be paid for by the receiver of the delivery.

Who will deliver my orders?

We have many partners depending on location. We commonly use DPD for all fresh products: Fish, Fruit, Meat & Delicatessen products, and Parcel Force for ambient. Our wine is delivered by our own drivers.